1. Acceptance of Terms

By accessing and making a purchase on our website, you agree to abide by these Terms of Service. If you do not agree with any of these terms, please do not use our services.

2. Personalized Products

Most of our products are handmade and personalized to order.

It is the customer's responsibility to carefully review the information provided (names, dates, colors, designs). We are not responsible for errors caused by incorrect or incomplete information on the order.

3. Prices and Payments

All prices are expressed in [your currency, e.g., USD] and include applicable taxes where applicable.

Payment must be made in full at the time of purchase.

We reserve the right to change prices or promotions at any time without prior notice.

4. Shipping

Delivery times are estimates and may vary depending on the courier company and the customer's location.

Once the package has been handed over to the courier company, we are not responsible for delays, losses, or damages caused by third parties.

5. Returns and Refunds

Due to the personalized nature of our products, we do not accept returns or refunds, except in cases of errors on our store's part or products damaged in shipping.

For more information, please see our Return and Refund Policy.

6. Intellectual Property

All designs, photographs, and product descriptions on this website are our property.

Reproduction, distribution, or use without express written permission is prohibited.

7. Modifications to the Service

We reserve the right to update, modify, or discontinue the service (including products or prices) temporarily or permanently without prior notice.

8. Contact

If you have any questions about these Terms of Service, you can write to us at:
📩 [SANDRA90.ALEXA11@GMAIL.COM]

Orders are processed within 3 to 5 business days after payment confirmation.

Delivery times may vary depending on the customer's location and the courier company. Domestic shipments generally take between 5 and 10 business days.

Shipping costs are calculated at checkout.

The customer is responsible for providing a correct and complete address. We are not responsible for delays or losses caused by incorrect shipping address information.

Once the order is shipped, we will share the tracking number so you can track your package.

Because most of our products are personalized and handmade, we do not accept returns or refunds except in the following cases:

The product arrived damaged or in poor condition.

The delivered product does not match the order placed.

To request a refund or replacement, you must contact us within 48 hours of delivery, attaching clear photographs of the product received and its packaging.

If the request is approved, we offer two options:

Resend the correct product at no additional cost.

Refund the full amount of the product (shipping costs are non-refundable).

Returns or refunds are not accepted on personalized orders that contain errors caused by information provided by the customer (for example, misspelled names or dates).